Support Person/Specialist

Gaia GPS

Seattle

***We are no longer activity seeking applications for this position***

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Gaia GPS is looking for a full-time customer support person to join our team.

As a Customer Support Specialist, you'll correspond with Gaia GPS users, and help them in using Gaia GPS for their adventures and work. You'll create technical documentation and marketing materials. And you'll have a critical role in helping to improve the software, by understanding users and providing feedback into the product development process.

Your main responsibilities will include:

  • Emailing with the users to answer questions and issues
  • Investigating bugs and communicating them to the development team
  • Creating and maintaining customer and internal help documents

Outside of these responsibilities, you'll be working on things like marketing, GIS, or programming depending on your experience or interests. 

This job is fully remote, meaning you'll work from home 100% of the time.

Main Qualifications:

  • concise and powerful writer
  • Ability to understand and solve obscure problems (poorly phrased questions, novice users)
  • Works hard without constant supervision (remote experience a plus)
  • Good with computers (learn new programs easily, coding/html/css knowledge a plus)
    • You don't need to be able to write your own programs, but basic knowledge of programming concepts will help you better understand technical issues and communicate them clearly with the rest of the team.

This is a full-time salaried position starting at $30,000/year - depends on experience and location

If you're interested, please visit our website to read the full job description and apply.

Industry:

Outdoors

Category:

Customer Service

Position Type:

Full Time

Remote ok?

Yes

Added:

2 months ago

Gaia GPS

gaiagps.com

A creative team working on the future of outdoor software and maps